Shipping & Returns Policy

Fast, reliable shipping and hassle-free returns for your peace of mind

Last Updated: June 2025

At AW Professional, we're committed to providing you with the best shopping experience. This policy outlines our shipping and returns procedures.

Shipping Policy

Domestic Shipping (India)
  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days
  • Free Shipping: Orders above ₹999
  • Standard Cost: ₹99
  • Express Cost: ₹199
International Shipping
  • Standard: 7-14 business days
  • Express: 3-7 business days
  • Cost: Varies by location
  • Customs: Customer responsibility
  • Tracking: Provided for all orders
Important Notes
  • Orders processed within 24 hours
  • Ensure accurate delivery address
  • Someone must be available during delivery
  • Tracking information sent via email

Returns & Refunds Policy

Return Eligibility
  • Return Window: 30 days from delivery
  • Condition: Unused and unopened
  • Packaging: Original packaging intact
  • Proof: Purchase receipt required
  • Damaged: Immediate replacement
Non-Returnable
  • Used or opened products
  • Without original packaging
  • Personal care items
  • Sale or clearance items
  • Gift cards
Return Process
  1. Contact support@awpro.in with order number
  2. Get return authorization
  3. Package item securely
  4. Ship back using provided label
  5. Refund processed within 7-14 days
Important Notes
  • Include order number in return package
  • Use trackable shipping for returns
  • Returns without authorization may be rejected
  • Customer pays return shipping unless defective

Product Policies

Hair Care Products

Our range includes:

  • Intense Repair Series
  • Frizz Control Series
  • Argan Oil Hair Serum
Opened products cannot be returned due to hygiene regulations.
Defective Products

For defective items:

  • Contact within 48 hours
  • Provide photos of defect
  • Free replacement shipping
  • Priority processing
We stand behind our product quality.

Need Help?

Email Support

support@awpro.in

Get detailed responses within 24 hours

Instagram

@anaywellnessprofessional

Follow us for updates and quick support

Call Us

+91 98765 43210

Mon-Fri: 9 AM - 6 PM IST

Frequently Asked Questions

Standard delivery: 3-5 business days, Express: 1-2 business days. International: 7-14 business days.

No, opened products cannot be returned due to hygiene regulations. Only unopened products in original packaging can be returned.

Contact us immediately with photos. We'll arrange a free replacement and cover all shipping costs.

You'll receive a tracking number via email once your order ships. Contact our support team for assistance.

Refunds are processed within 7-14 days after we receive your return. You'll receive an email confirmation once processed.

Yes, we ship to most countries. International shipping costs and delivery times vary by location. Customs duties are the customer's responsibility.

Contact us immediately with your order number and photos. We'll arrange a free exchange and cover all shipping costs.

Orders can be cancelled within 2 hours of placement if not yet processed. Contact us immediately for cancellation requests.

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets including Paytm, PhonePe, and Google Pay.

No minimum order value required. However, orders above ₹999 qualify for free standard shipping.

All products are shipped with at least 12 months of shelf life remaining. If you receive a product with less than 6 months, contact us for a replacement.

Yes, we offer special pricing for bulk orders. Contact our sales team at sales@awpro.in for custom quotes on orders above ₹5000.
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AW Professional delivers premium hair care solutions with advanced formulations. Our scientifically-proven products combine natural ingredients with cutting-edge technology to transform and maintain healthy, beautiful hair.

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Intense Repair Shampoo Intense Repair Conditioner Frizz Control Shampoo Frizz Control Conditioner Argan Oil Hair Serum
Get In Touch

Uttar Pradesh, India

0120-4575335

support@awpro.in

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