Terms of Service

Last Updated: June 2025

These Terms of Service ("Terms") govern your use of the AW Professional website and services operated by Anay Wellness Pvt. Ltd. ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Products and Services

AW Professional offers hair care products including:

• Intense Repair Shampoo and Conditioner
• Frizz Control Shampoo and Conditioner
• Argan Oil Hair Serum
• Other hair care products and accessories

All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Ordering and Payment

• All orders are subject to acceptance and availability
• Prices are subject to change without notice
• Payment must be made at the time of ordering
• We accept various payment methods as displayed during checkout
• Orders are not confirmed until payment is received

4. Shipping and Delivery

• Delivery times are estimates and may vary
• Shipping costs are calculated based on destination and weight
• Risk of loss and title pass to you upon delivery
• We are not responsible for delays beyond our control
• International shipping may be subject to customs duties and taxes

5. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy includes:

• 30-day return window for unused, unopened products
• Returns must be in original packaging
• Customer is responsible for return shipping costs
• Refunds will be processed within 14 business days
• Damaged or defective products will be replaced or refunded

6. Product Safety and Usage

• Follow all instructions and warnings on product labels
• Perform a patch test before first use
• Discontinue use if irritation occurs
• Keep products out of reach of children
• Store products in a cool, dry place
• Consult a healthcare professional if you have concerns

7. Intellectual Property

All content on our website, including but not limited to:

• Text, graphics, logos, and images
• Product names and descriptions
• Website design and layout
• Trademarks and copyrights

are owned by AW Professional and are protected by intellectual property laws. You may not use, reproduce, or distribute our content without permission.

8. User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Use our services for unauthorized commercial purposes
• Attempt to gain unauthorized access to our systems
• Transmit harmful or malicious code
• Engage in fraudulent activities

9. Disclaimers and Limitations

Our products are provided "as is" without warranties of any kind. We disclaim:

• Implied warranties of merchantability and fitness
• Warranties regarding specific results
• Warranties that our website will be error-free

Our liability is limited to the amount you paid for the product or service.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved in the courts of Uttar Pradesh, India.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

• Email: support@awpro.in
• Phone: 0120-4575335
• Address: Uttar Pradesh, India